Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200010817760986 #Ref 2023040400310975
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 05 Apr 2023 13:19:44 -0700

Hello Brandy/ Walmart-

Thank you for your patience while we are trying to resolve this issue and we apologize for the inconvenience this have caused you. Don't worry your case is already in investigation process by FedEx. We will update you once FedEx completes the investigation. Here is your FedEx case number: C-104316558.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Thank You. Please keep me updated. So disappointed I haven’t received my items yet.

Sent from my iPhone

On Apr 4, 2023, at 12:03 PM, Designer Living Inc.

Hello Brandy/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 03/29 on tracking #:

396343882041. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Brandy Bateman wants to connect with you for the order below:

Customer Order Number:  200010817760986

Purchase Order No:  108808861465713

Reason for Contact:  Where is my order

Item name/number:  Madison Park Scarlett Cotton 6-Piece Blue Down Alternative Comforter Set, Queen/2231082353

Customer Message:

When can I expect to receive my order? Tracking isn’t updating.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team