Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023040400310986
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 05 Apr 2023 07:57:55 -0700

Hello Leslie / Walmart-

Thank you for your email. Upon checking with FedEx your order# 200010838324076, PO# 108808962939461, has been successfully delivered Tracking number: 396365191074, in the address the that is registerred in the order.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Leslie Heck

Customer Order Number: 200010838324076

Purchase Order No: 108808962939461

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Full, Size: Full, Actual Color: Blue/Red/1780179556

Agent message:   cx did not receive the package. cx is looking for a replacement . kindly assist the cx in this regard and help her out with a resolution in this case.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team