Subject: RE:Message from Walmart.com Customer: Ask a question, 200010707146935 #Ref 2023032400300665
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Mar 2023 11:13:38 -0700

Hello Rachel / Walmart

We are sorry to hear of the issues you are having with your heated blanket. Please note all heated products come with a 5-year warranty.  Please reach out to our Electric Product Support Team at 866-456-8852 or email: [email-masked] Monday-Friday from 7:00 am-3:30pm PST.  Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Rachel Rotto wants to connect with you for the order below:

Customer Order Number:  200010707146935

Purchase Order No:  108734964683072

Reason for Contact:  Ask a question

Item name/number:  coming soon/776855234

Customer Message:

Faulty item needs to be exchanged fir working blanket

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team