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Message-ID: <9323865c72b9792a@80d468bf00a866ff>
Date: Mon, 27 Mar 2023 10:34:37 -0700
Subject: RE:Please contact the customer - Return/Replace - Lost in Transit   #Ref 2023032400300653
From: "info@designerliving.com" <info@designerliving.com>
To: "a-9CF0CCF4BE964AA996981D2655C63336@relay.walmart.com" <a-9CF0CCF4BE964AA996981D2655C63336@relay.walmart.com>
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<p>Hello=20Lori=20/=20Walmart-</p><p>&nbsp;</p><p>Thank=20you=20for=20your=
=20email.&nbsp;=20We=20are=20sorry=20to=20hear=20your=20order=20has=20not=
=20arrived.&nbsp;=20We=20confirmed=20your=20order=20shipped=20on,=203/15=20=
on=20tracking=20#=20395792248410.&nbsp;=20Unfortunately=20we=20cannot=20see=
=20further=20in=20to=20FedEx&#39;s=20system=20as=20to=20why=20there=20have=
=20been=20no=20scans=20for=20this=20package;=20therfore=20we=20have=20opene=
d=20a=20lost=20package=20investigation=20with=20FedEx.&nbsp;=20Generally,=
=20these=20take=20anywhere=20between=201-8=20business=20days=20to=20resolve=
;=20however=20can=20be=20completed=20sooner.&nbsp;=20Once=20FedEx=20complet=
es=20their=20investigation,=20they=20will=20notify=20us=20of=20the=20result=
s;=20and=20we=20in=20turn,=20will=20contact=20you=20with=20an=20update.&nbs=
p;=20We=20appreciate=20your=20patience=20while=20the=20investigation=20is=
=20in=20progress.=20Thank=20you.</p><p>&nbsp;</p><p>Sincerely,</p><p>Helita=
</p><p>Designer=20Living=20Customer=20Service</p><p>1-888-879-8790</p><p><a=
=20href=3d"mailto:info@designerliving.com">info@designerliving.com</a></p><=
p><br/></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Dear=20Designer=
=20Living=20Inc.&nbsp;</p><p><br/></p><p>**=20THIS=20IS=20AN=20ESCALATION=
=20**</p><p><br/></p><p>This=20is=20Walmart=20Customer=20Care,=20contacting=
=20you=20on=20behalf=20of=20the=20customer=20for=20the=20order=20below.=20T=
he=20customer=20is=20receiving=20a=20copy=20of=20this=20message.</p><p><br/=
></p><p><strong>=20Customer=20Name:</strong>&nbsp;lori=20Gonsalves</p><p><s=
trong>Customer=20Order=20Number:</strong>&nbsp;200010817320007</p><p><stron=
g>Purchase=20Order=20No:</strong>&nbsp;108807529353455</p><p><strong>=20Rea=
son=20for=20Contact:=20</strong>&nbsp;Return/Replace=20-=20Lost=20in=20Tran=
sit</p><p><strong>=20Item=20name/number:=20</strong>&nbsp;=20Intelligent=20=
Design=20200TC=20Yellow=20Botanical=203=20Piece=20Cotton=20Sateen=20Duvet=
=20Set,=20Full/Queen,=20Size:=20Full/Queen,=20Actual=20Color:=20Yellow=20Bo=
tanical/724891503</p><p><strong>=20Agent=20message:=20</strong>&nbsp;=20cs=
=20want=20the=20item=20with=20new=20shipment=20as=20the=20current=20shipmen=
t=20seems=20to=20be=20lost=20as=20no=20update=20on=20tracking</p><p><br/></=
p><p><br/></p><p><strong>What=20you=20need=20to=20do=20now:</strong></p><p>=
1.=20Reply=20to=20this=20message=20to=20contact=20the=20customer,=20and=20d=
o=20so=20within=2048=20hours,=20per=20the=20guidelines=20outlined=20in=20th=
e=20<a=20href=3d"https://sellerhelp.walmart.com/s/guide?article=3d000006402=
#Customer_Service_Requirements">Marketplace=20Seller=20Customer=20Care=20Re=
quirements.</a>=0d=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=
=20to=20this=20communication=20within=2048=20hours,=20Walmart=20may=20proac=
tively=20refund=20the=20customer.</p><p><br/></p><p><br/></p><p>Thank=20you=
,&nbsp;<br/>=20Your=20Walmart=20Customer=20Care=20Team</p><p><br/></p><p><i=
mg=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"/ueditor/net/upload=
/image/20230327/6381550981368491773723939"/></p>
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