Subject: RE:Re: Message from Walmart.com Customer: Initiate a return, 200010696020969 #Ref 2023032000300531
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 23 Mar 2023 06:51:21 -0700

Hello Ankit,

Thank you for your email. We are sorry to hear your item is damaged. Please respond by sending pictures of the damage item for us to review.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Hello Designer Living,

Walmart order return days are 90 days and it’s not mentioned anywhere in the website or Walmart app that return is only 30 days. The product you sent to me is not at all useful because the sewing is coming out . Could you help us in processing return for this.

Regards,

Ankit

On Tue, Mar 21, 2023 at 8:19 AM Designer Living Inc. <[email-masked]> wrote:

Hello Walmart Team/ Ankit,

Customer Order Number:  200010696020969

Purchase Order No:  108736011269468

Thank you for your email.  After reviewing your order, we noted that your order was delivered on 12/29/2022. Per our Designer Living Return Policy, returns must be made within 30 days of the delivery date. We are unable to accept a return at this time.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Ankit Malhotra wants to connect with you for the order below:

Customer Order Number:  200010696020969

Purchase Order No:  108736011269468

Reason for Contact:  Initiate a return

Item name/number:  Madison Park Seabed Sateen Cotton 3-Piece Costal Blue Comforter Set, Full/Queen/1501332122

Customer Message:

This comfortable sewing is coming out , so we can not use this. Also the color and stuff mentioned in the Product details are not up to mark. Kindly process the return

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team