Subject: RE:Re: Please contact the customer - Return/Replace - Arrived Damaged #Ref 2023032100300553
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Mar 2023 13:42:45 -0700

Hello Cheryl / Walmart-

We are sorry to hear of the issues you are having with your comforter set.  There is a 30 day time frame at which to report issues with your order.  We see this order was placed a few months ago back in January of this year.  Is there a reason why this is just now being reported?  In addition, can you please provide photos so we can have a better idea as to what the issue is?  Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Why would you sell some like this it is very unprofessional. And I will NOT buy from your company again . And I just opened the comforter to thanks for nothing. Good day

On Tue, Mar 21, 2023, 1:56 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010573988644

Item:   Comfort Spaces Coco Microfiber 4-Piece Teal/Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Teal/Gray

Hello Walmart Team/ Cheryl,

Customer Order Number: 200010573988644

Purchase Order No: 108800537589093

Thank you for your email.

After reviewing your order, we noted that your order was delivered on 1/6/2023. Per our Designer Living policy customers must contact Designer Living within 14 days of receipt of order. Your request is “no longer within the return/refund policy” period.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Cheryl DiMaggio

Customer Order Number: 200010573988644

Purchase Order No: 108800537589093

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   Comfort Spaces Coco Microfiber 4-Piece Teal/Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Teal/Gray/118245269

Agent message:   Damaged item this comforter have holes in it. She wants a refund please contact the Customer.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team