Subject: RE:Please contact the customer - Other Reason #Ref 2023031000110039
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 10 Mar 2023 08:29:09 -0800

Hello Katie,

Thank you for contacting Designer Living.   We do not see any return setup or a reason for the return.  Can you please advise the reason for the return?  This order is within the 30 day return policy.  Please let us know.  Thank you.

Gordon

Customer Service

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Katie Delaney

Customer Order Number: 200010859971785

Purchase Order No: 108805468366301

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces Marlo Cotton 3-Piece Blue Shark Comforter Set with Chenille Trims, Twin/Twin-XL, Size: Twin/Twin-XL, Actual Color: Blue/1812363539

Agent message:   Our customer called because she returned 2 of these items already, but she couldn't return this one because that option was not available anymore but she tried to return same time when she returned the other 2, please send a label or set a manual pick up so she can return the item, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team