Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023030800290056
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 09 Mar 2023 12:27:38 -0800

Hello,

Thank you for your email.  We do show that FedEx delivered your package on 3/8/2023.  Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors, and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888 879 8790 and we will move forward with contacting FedEx.

Sincerely,

Gordon

Designer Living Customer Service

1 888 879 8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Cita  Kintner

Customer Order Number: 200010747015876

Purchase Order No: 108806592754816

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Aqua Comforter Set, Queen, Size: Queen, Actual Color: Aqua/652896076

Agent message:   Hi, customer already received a notification that her order was delivered and she is asking for a refund. Please process the refund and coordinate with the customer. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team