Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023030700118478
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 07 Mar 2023 13:12:12 -0800

Hello,

Thank you for your email.  We do show that FedEx delivered your packages on 2/28/2023 and 3/6/2023.  The tracking numbers are 395079174989, 395079175492, and 395083641505.  We have attached pictures to show the delivery at the front porch.  The King size was delivered on 2/28, while the other two were on 3/6.  Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors, and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please let us know.

Sincerely,

Gordon

Designer Living Customer Service

1 888 879 8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: VICTOR MALDONADO

Customer Order Number: 200010730191258

Purchase Order No: 108805976473268

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, King, Size: King, Actual Color: Taupe/157440562

Agent message:   Hello, Good day. This is Jonel from Walmart Customer Care. I am contacting you on behalf of our Customer regarding the items he did not receive. I appreciate you providing her all the details and information on how she can have a refund for this. Please get in touch within 48 hours. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team