MIME-Version: 1.0
Message-ID: <91abf82e1f8cd07b@a11478d66bcaaeb8>
Date: Mon, 06 Mar 2023 12:44:43 -0800
Subject: RE:RE: RE:Please contact the customer - Return/Replace - Arrived Damaged #Ref 2023030600118402
From: "info@designerliving.com" <info@designerliving.com>
To: "c-83DF4B067CA44C289D8D7BDBFE0A457C@relay.walmart.com" <c-83DF4B067CA44C289D8D7BDBFE0A457C@relay.walmart.com>
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<p>Hello=20Jin=20Soo,</p><p><br/></p><p><br/></p><p>Thank=20you=20for=20sen=
ding=20the=20case=20pictures.&nbsp;=20Can=20you=20please=20send=20some=20pi=
ctures=20of=20the=20bedding=20piece=20that=20shows=20the=20damage=20as=20an=
=20attachment.&nbsp;=20Once=20we=20have=20those=20pictures,=20we=20will=20r=
eview=20them.&nbsp;=20Thank=20you.&nbsp;</p><p><br/></p><p><br/></p><p><spa=
n=20style=3d"color:=20rgb(51,=2051,=2051);=20background-color:=20rgb(255,=
=20255,=20255);">Sincerely,</span><br/></p><p><br/><span=20style=3d"color:=
=20rgb(51,=2051,=2051);=20background-color:=20rgb(255,=20255,=20255);">Gord=
on</span><br/><br/><span=20style=3d"color:=20rgb(51,=2051,=2051);=20backgro=
und-color:=20rgb(255,=20255,=20255);">Designer=20Living=20Customer=20Servic=
e</span><br/><br/><span=20style=3d"color:=20rgb(51,=2051,=2051);=20backgrou=
nd-color:=20rgb(255,=20255,=20255);">1=20888=20879=208790</span><br/><br/><=
span=20style=3d"color:=20rgb(51,=2051,=2051);=20background-color:=20rgb(255=
,=20255,=20255);">info@designerliving.com</span></p><p><br/></p><p>=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d</p><p><br/></p><p>Hi.=20When=20I=20opened=20the=20delivery=20box,=20=
the=20case=20was=20already=20damaged=20so=20I=20thoroughly=20inspected=20th=
e=20blanket=20and=20found=20some=20damages.=20To=20be=20very=20very=20hones=
t,=20I=20don&#39;t=20know=20whether=20the=20new=20one=20is=20gonna=20be=20a=
ny=20different=20or=20not=20because=20considering=20the=20material=20and=20=
design,=20it=20seems=20inevitable.=20I=20am=20willing=20to=20take=20the=20r=
eplacement,=20or=20I=20am=20ok=20to=20keep=20the=20originally=20shipped=20i=
tem=20if=20you=20can=20suggest=20a=20way=20that=20I=20can=20satisfy.=20Than=
k=20you.</p><p><br/></p><p=20style=3d"font-size:10pt;font-family:sans-serif=
;padding:0=200=200=2010pt">-----Original=20Message-----<br/><strong>From:</=
strong>=20&quot;info@designerliving.com&quot;</p><p>You=20have=20a=20messag=
e=20from=20Designer=20Living=20Inc.=20-=20Walmart.com=20&nbsp;</p><p><br/><=
/p><hr/><p><br/></p><p><strong>=20Sales=20Order=20Id:=20</strong>&nbsp;2000=
10751885439</p><p><strong>=20Item:=20</strong>&nbsp;=20Comfort=20Spaces=20M=
arlo=204-Piece=20Blue=20Shark=20Cotton=20Comforter=20Set,=20Queen,=20Size:=
=20Full/Queen,=20Actual=20Color:=20Blue</p><p><br/></p><p><br/></p><p>Hello=
=20Jin=20Soo,<br/><br/>We=20are=20sorry=20to=20hear=20about=20the=20item=20=
arriving=20damaged/defective.&nbsp;=20Can=20you=20please=20provide=20pictur=
es=20showing=20the=20damaged/defective=20nature=20of=20the=20item?&nbsp;=20=
Please=20include=20a=20description=20of=20the=20damage.&nbsp;=20We=20can=20=
then=20evaulate=20what=20would=20be=20the=20next=20step.&nbsp;=20Thank=20yo=
u.&nbsp;=20&nbsp;&nbsp;<br/><br/><br/>Sincerely,<br/><br/>Gordon<br/><br/>D=
esigner=20Living=20Customer=20Service<br/><br/>1=20888=20879=208790<br/><br=
/>info@designerliving.com<br/><br/></p><p><br/></p><p>Hello=20Jun=20Soo,&nb=
sp;<br/></p><p><br/></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Dear=
=20Designer=20Living=20Inc.&nbsp;</p><p><br/></p><p>**=20THIS=20IS=20AN=20E=
SCALATION=20**</p><p><br/></p><p>This=20is=20Walmart=20Customer=20Care,=20c=
ontacting=20you=20on=20behalf=20of=20the=20customer=20for=20the=20order=20b=
elow.=20The=20customer=20is=20receiving=20a=20copy=20of=20this=20message.</=
p><p><br/></p><p><strong>=20Customer=20Name:</strong>&nbsp;Jin=20Soo=20Chun=
g</p><p><strong>Customer=20Order=20Number:</strong>&nbsp;200010751885439</p=
><p><strong>Purchase=20Order=20No:</strong>&nbsp;108805978874951</p><p><str=
ong>=20Reason=20for=20Contact:=20</strong>&nbsp;Return/Replace=20-=20Arrive=
d=20Damaged</p><p><strong>=20Item=20name/number:=20</strong>&nbsp;=20Comfor=
t=20Spaces=20Marlo=204-Piece=20Blue=20Shark=20Cotton=20Comforter=20Set,=20Q=
ueen,=20Size:=20Full/Queen,=20Actual=20Color:=20Blue/1417831813</p><p><stro=
ng>=20Agent=20message:=20</strong>&nbsp;=20Hello=20this=20is=20Osama=20from=
=20Walmart.com=0d=0aOur=20respected=20customer=20received=20this=20item=20a=
s=20damaged=20and=20not=20in=20good=20condition=20please=20process=20with=
=20the=20replacement=20for=20our=20customer</p><p><br/></p><p><br/></p><p><=
strong>What=20you=20need=20to=20do=20now:</strong></p><p>1.=20Reply=20to=20=
this=20message=20to=20contact=20the=20customer,=20and=20do=20so=20within=20=
48=20hours,=20per=20the=20guidelines=20outlined=20in=20the=20<a=20href=3d"h=
ttps://sellerhelp.walmart.com/s/guide?article=3d000006402#Customer_Service_=
Requirements"=20target=3d"_blank">Marketplace=20Seller=20Customer=20Care=20=
Requirements.</a>=0d=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=
=20to=20this=20communication=20within=2048=20hours,=20Walmart=20may=20proac=
tively=20refund=20the=20customer.</p><p><br/></p><p><br/></p><p>Thank=20you=
,&nbsp;<br/>=20Your=20Walmart=20Customer=20Care=20Team</p><p><br/></p><p><i=
mg=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"/ueditor/net/upload=
/image/20230306/6381370345021708723366044"/></p><p><br/></p><hr/><p><br/></=
p><p>Walmart=20Customer=20Service=20Team</p><p><br/></p><p><img=20width=3d"=
1px"=20height=3d"1px"=20alt=3d""=20src=3d"/ueditor/net/upload/image/2023030=
6/6381370345029519495623473"/></p><p><img=20width=3d"1px"=20height=3d"1px"=
=20alt=3d""=20src=3d"/ueditor/net/upload/image/20230306/6381370345037329583=
179075"/></p>
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