Subject: RE:Please contact the customer - Return/Replace - Item Missing from Box #Ref 2023030500118320
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Mar 2023 11:22:06 -0800

Hello,

Thank you for your email.  We do show that FedEx delivered your package on 3/2/2023.  Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors, and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888 879 8790 and we will move forward with contacting FedEx.

Sincerely,

Designer Living Customer Service

1 888 879 8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: sabrina thompson

Customer Order Number: 200010845398360

Purchase Order No: 108805876961605

Reason for Contact:  Return/Replace - Item Missing from Box

Item name/number:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Blue/Red/1772840977

Agent message:   Please contact customer. Item has not arrived but is already marked as delivered.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team