Subject: RE:RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023030600118380
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Mar 2023 09:27:52 -0800

Hello,

Thank you for your email.  We do show that FedEx delivered your package on 3/4/2022.  Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors, and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888 879 8790 and we will move forward with contacting FedEx.

Sincerely,

Designer Living Customer Service

1 888 879 8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: susan adams

Customer Order Number: 200010753487251

Purchase Order No: 108806184099372

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Vince Microfiber 9-Piece Coral/Gray Bed in a Bag Reversible Comforter with Sheet Set, Full, Size: Full, Actual Color: Coral/Gray/1862700531

Agent message:   Hi seller the customer was not able to received this order, which has been tagged as delivered. She wanted a refund as soon as possible. Please reach her back at [email-masked]. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team