Subject: RE:Re: Message from Walmart.com Customer: Initiate a return, 200010734658006 #Ref 2023022400297660
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 02 Mar 2023 10:44:55 -0800

Hello Lina,

Thank you for your order with Designer Living.

We have processed your refund in the amount of $31.99. Please allow 3-5 business days to see this as a credit on your statement.

Sincerely,

Latesia

Customer Service

Designer Living

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Hi,

Is it possible to get a refund? Because I already bought another one.

Thank you,

Sent from my iPhone

On Mar 2, 2023, at 9:50 AM, Designer Living Inc.

Hello Lina,

Thank you for the pictures.

We would like to offer to send a replacement to you. Please let me know if this is okay with you.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Attached the pictures of the damage. You can see how the cotton from the inside is all over the comforter.

Thank you,

Lina Nasser,

Sent from my iPhone

On Feb 27, 2023, at 12:27 PM, Designer Living Inc.

Hello Walmart Team/ Lina,

Customer Order Number:  200010734658006

Purchase Order No:  108802382955081

Thank you for your email.  After reviewing your order, we noted that your order is now passed the return window. Per our Designer Living Return Policy, returns must be made within
30 days of the ship date.

If you received this item damaged; please send pictures of the damage and pictures of the upc label on the box so that we can confirm this item.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Lina Nasser wants to connect with you for the order below:

Customer Order Number:  200010734658006

Purchase Order No:  108802382955081

Reason for Contact:  Initiate a return

Item name/number:  Madison Park Mist Sateen Cotton 3-Piece Indigo Blue Comforter Set, Full/Queen/1803024662

Customer Message:

I need to return the item because it’s damaged

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team