Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023022400297653
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Feb 2023 08:49:47 -0800

Hello Walmart Team / Colleen,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010820514893 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 394904129287.

Package left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Colleen Mayberry

Customer Order Number: 200010820514893

Purchase Order No: 108805365783313

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Vince Microfiber 6-Piece Teal/Charcoal Bed in a Bag Reversible Comforter with Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Teal/Charcoal/1931035469

Agent message:   cx called because she did not received her order. Order is said to be delivered by Fedex (394904129287). After investigating agent provided cx with available information. A request is being made for further assist from seller.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team