Subject: RE:Re: Beautyrest Mattress Pad Warranty-C21431666 #Ref 2023022500297756
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Feb 2023 07:04:03 -0800

Hello Matt,

Your product registration # R21083889

Thank you for your email. I am sorry to hear you are having issues with your heated mattress pad. For warranty support, please call 866-456-8852 or email JLA-Home [email-masked], Monday-Friday 7:00am-3:30pm (PST). Please note your product is already registered; please give the representative the product registration # above.

Sincerely,

Latesia

Customer Service Representative

Designer Living

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This went bad again. What is the warranty term on this product?

On Thu, Jul 22, 2021, 14:29 Customer Service [email-masked] <[email-masked]> wrote:

Hi Matt,

Here you go, hopefully you will receive this time.

Hello,

As
per our conversation, to complete the warranty of your electric product, please
cut the sewn on label in half on
the defective product, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
Home

On Thu, Jul 22, 2021 at 12:22 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Matt,

As
per our conversation, to complete the warranty of your electric product, please
cut sewn on label in half on
the defective product, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
Home