Subject: RE:Message from Walmart.com Customer: Initiate a return, 200010628302633 #Ref 2023021800297331
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Feb 2023 08:21:09 -0800

Hello Walmart Team/ Petronila,

Thank you for your email.  After reviewing your order, we noted that your order was shipped on 12/28/2022. Per our Designer Living Return Policy, returns must be made within 30 days of the ship date. We are unable to accept a return at this time.

We will like to offer a replacement instead; please note by accepting a replacement no further claims can be made against this order / item.

Please let us know if you are okay with this.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Petronila Rivera wants to connect with you for the order below:

Customer Order Number:  200010628302633

Purchase Order No:  108736318753263

Reason for Contact:  Initiate a return

Item name/number:  home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern/606829882

Customer Message:

The bed comforter is of bad quality. It filled up with small fabric balls all over and it feels uncomfortable sleep in it. I would like to return this item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team