Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 2023021700297276
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 17 Feb 2023 10:58:55 -0800

Hello Walmart Team / Rhonda,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010709407282 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the tracking details below.FedEx Tracking # 394655370319.

Package was given to customer.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rhonda Moore

Customer Order Number: 200010709407282

Purchase Order No: 108804749352919

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   The order is not delivered to the Customer. Please ensure a replacement ASAP. Walmart may Proactively refund the order if no resolution is provided in the next 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team