Subject: RE:Please contact the customer - InitiateReturn #Ref 2023021500297179
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 16 Feb 2023 05:55:34 -0800

Hello Walmart Team / Naga,

Customer Order Number: 200010620864880

Purchase Order No: 108733493907441

Thank you for your email.  After reviewing your order, we noted that your order was shipped on 11/28/2022, more than 70 days ago.  Per our Designer Living Return Policy, returns must be made within 30 days of the ship date. We are unable to accept a return at this time.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Naga sankar Anand Kanthimathinathan

Customer Order Number: 200010620864880

Purchase Order No: 108733493907441

Reason for Contact:  InitiateReturn

Item name/number:   Madison Park Merie Faux Suede 4-Piece Stiped Accent Natural Comforter Set, Full/Queen/1100805608

Agent message:   hi, i want to return this product.. i just opened the comforter alone still the pillow in the air tight pack. thought like

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team