Subject: RE:Re: Extra screw and washer? #Ref 2023021400297054
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Feb 2023 08:20:29 -0800

Hello Jo Anne,

Thank you for your email. Sorry to hear of the issues you are having. Since you didn't order directly through Designer Living, please send your request to JLAHOME at: [email-masked]

You can email your concerns to: [email-masked], Monday-Friday 7:00am-3:30pm (PST).  Please be sure to provide pictures of the item and a copy of the original purchase receipt at the time of your request.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

This was an Amazon purchase.

Order number

114-4252321-4013065

I just want to know where this screw and washer should go. The chair has already been assembled.

Thanks.

Jo Anne Davis

On Tue, Feb 14, 2023, 10:13 AM [email-masked] <[email-masked]> wrote:

Hello Jo Anne,

Thank you for your email.

Sorry to hear the trouble you are having with this item.

Can you please provide me with your order number and where this item was purchased from?

Thank you,

Latesia

Customer Service Rep

Designer Living

===============================================================================

This screw and washer fell from the bottom of the chair after assembly. We could not find a place where it would have been attached. Is it an extra? If not can you give me some indication as to where it belongs? Thanks.

Jo Anne Davis