Subject: RE:Please contact the customer - Refund Not Received #Ref 2023020700296638
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 07 Feb 2023 13:55:23 -0800

Hello Dona / Walmart Team-

Thank you for your email.  If you would like to return your order, please follow the steps within your Walmart account.

You also may be able to return your order to your local Walmart.

If you have already shipped the item back, please provide the return tracking number.  Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Dona R Magneson

Customer Order Number: 200010742421223

Purchase Order No: 108802997865674

Reason for Contact:  Refund Not Received

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   Please reach back to the cx on how will they returned the item

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team