Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023013100296053
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 01 Feb 2023 07:08:34 -0800

Hello Walmart Team / Jackqueline,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010820079962 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393799529415.

Package left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jackqueline Ross

Customer Order Number: 200010820079962

Purchase Order No: 108802586901080

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern, Size: Queen/606829882

Agent message:   Cx did not receive the item she is asking for refund please process it

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team