Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023013000295975
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 Jan 2023 08:22:54 -0800

Hello Walmart Team/ Jewel,

Customer Order Number: 200010757012049

Purchase Order No: 108803010336288

Thank you for your order with Designer Living.

Your order is still in transit with Fedex. The scheduled Delivery Date is 2/1/2023 by the end of today . To track your order, simply go to www.fedex.com and enter this tracking number:  393991761212.

Please note our current shipments do not require a signature. Please reach out to Fedex to request a signature for this shipment.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jewel Gosa

Customer Order Number: 200010757012049

Purchase Order No: 108803010336288

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   Hello the customer would like to request and have this order delivered as soon as possible and requesting a signed delivery so the order won't be left outside.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team