Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023012900295882
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 30 Jan 2023 09:35:29 -0800

Hello Walmart Team/ John,

Customer Order Number: 200010717431444

Purchase Order No: 108800227965758

Thank you for your email.

Please be sure to open the comforter set up completely to assure that the missing items are not tucked inside of the comforter.

This set includes the following items; Please advise on which you are missing.

1 Comforter 90"W x 90"L

2 Standard Shams 20"W x 26"L (2)

1 Decorative Pillow 12"W x 16"L

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: John Bean

Customer Order Number: 200010717431444

Purchase Order No: 108800227965758

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Nero Microfiber 4-Piece Blush Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Blush/1405857854

Agent message:   never received the fillers for the item//Please update the cx

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team