Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023012700295751
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 30 Jan 2023 08:35:57 -0800

Hello Walmart Team / Huda,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010751332404 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393654702986 & 393654703283.

Package left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Huda Shaalan

Customer Order Number: 200010751332404

Purchase Order No: 108802176339582

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Gloria Microfiber Damask 6-Piece Coral Bed in a Bag Comforter with Sheet Set, Twin XL, Size: Twin XL, Actual Color: Coral/823442173

Agent message:   The customer called fedex and she has not received the items because they said there was one inconvenience with her address. Her correct address is 114 Pennsylvania Ave, Binghamton, NY, 13903. Can you please assist the customer ASAP.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team