Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023012500295596
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 Jan 2023 07:13:20 -0800

Hello Walmart Team / Gloria,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010748443490 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393722676732.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Gloria Brown

Customer Order Number: 200010748443490

Purchase Order No: 108802277634771

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Merie Faux Suede 4-Piece Stiped Accent Black Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Black/1874131880

Agent message:   Hi!!
The customer did not receive the item, it seems like lost after delivery. Please assist with a replacement.
Thanks!!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team