Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023012300295417
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Jan 2023 04:45:36 -0800

Hello Walmart Team / Manasi,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010788598428 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393566002381.

Package was left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Manasi Rathi

Customer Order Number: 200010788598428

Purchase Order No: 108801971005195

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Marlo Cotton 4-Piece Pink Strawberry Comforter Set with Chenille Trims, Full/Queen, Size: Full/Queen, Actual Color: Pink/1641347736

Agent message:   This is Walmart customer care, customer contact because the customer did not receive the item  and the item was marked as delivered for carrier FEDEX // customer is asking for the refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team