Subject: RE:FW: Your order was not placed successfully D2312101ED #Ref 2023012200295312
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Jan 2023 04:27:36 -0800

Hello Lucas,

Thank you for your order with Designer Living!

We are writing to inform you that your order came through as an Invalid Payment.  There are a number of reasons why this may occur:

The Billing address does not      match that of  the credit card being used either due to a PO Box or a      previous address associated with the credit card

You received a new credit card      that has not been activated yet

The card has expired

The card number or 3-digit code      was typed incorrectly

You are using an international      credit card rather than a U.S. credit card

You are using a Gift card

If you feel that one of the above reasons pertains to you, please use an alternate credit card or update the billing address that matches the credit card you are using.  Below are the instructions on how to update your billing address:

Log into your account

Click on your account      located at the top of the page

Choose your orders from      the drop-down menu

Click on pay again (orange      tab)

Update your billing address and      re-enter your credit card information

Place order

If you are still experiencing problems, please contact Customer Service by e-mailing us at [email-masked] or by clicking on the Live Chat link at www.designerliving.com. You can also reach us toll free at 1-888-879-8790.

If the order is not corrected within 24 hours we will have to cancel.

Sincerely,

Latesia

Customer Service Rep

Desgi

===============================================================================

Hello,

I am not able to update my credit card online for my order D231210ED. Please help advise.

Please let me know if you have any questions.

Sincerely,

Lucas Yuan

From: [email-masked] [mailto:[email-masked]]
Sent: Sunday, January 22, 2023 1:38 AM
To: [email-masked]
Subject: Your order was not placed successfully D2312101ED

NEW

|

BEDDING

|

FURNITURE

|

HOME DECOR

|

SALE

BEDDING

|

FURNITURE

|

HOME DECOR

NEW

|

SALE

Hi lucas.yuan,

We would like to inform you that your order was not placed successfully with Designer Living as your Payment Authorization was returned as Invalid . In order to complete your order, please follow these steps immediately:

1. Log in and go to Your Account

2. Choose Your Orders from the dropdown menu

3. Look up the order that has the payment issue and click on “Please update payment information”

4. Update your billing address and re-enter your credit card information

5. Place order

If you are still experiencing problems, please contact Customer Service by e-mailing us at [email-masked] or you may reach us at 1.888.879.8790 (MON ~ FRI 10:00 AM ~ 6:30 PM EST AND 7:00 AM ~ 3:30 PM PST).

Please note: We can only hold the order in our system for 24 hours. If the billing information is not updated within 24 hours of placing your order, it will be canceled and you will need to place a new order.

Thank you for shopping at DesignerLiving.com!

Designer Living

Customer Service

[email-masked]

1.888.879.8790

Order Summary

Order Date: 2023-01-22T07:35:47.0870000|Order #: D2312101ED

Shipping Address:

Lucas Yuan

10513 Sprinkle Cutoff Rd

Austin, TX, 78754

US

4083864585

[email-masked]

Shipping Method:

Free Shipping

Items

Regular Price:

$4,005.40

Discount:

-$1,734.92

Coupon:

-$1,135.24

Sales Tax:

$0.00

Shipping Fee:

$0.00

Require Signature:

$0.00

Order Total:

$1,135.24

Designer Living Dollars:

-$0.00

Vocher or Gift Card:

-$0.00

Charged

$1,135.24

Blaze Triangle Wood End Table

INK+IVY

SIZE:See below COLOR:Brown

QTY:1TOTAL:$79.50

Blaze Triangle Wood Coffee table

INK+IVY

SIZE:See below COLOR:Brown

QTY:1TOTAL:$114.50

Parker Dining Table

Madison Park

SIZE:See below COLOR:Off-White/Pecan

QTY:1TOTAL:$307.00

Novak Dining Side Chair (set of 2)

INK+IVY

SIZE:See below COLOR:Grey

QTY:2TOTAL:$454.00

Sophie Talas Trellis Area Rug

Madison Park

SIZE:6x9' COLOR:Cream

QTY:1TOTAL:$140.25

Faith Persian Bordered Traditional Woven Area Rug

Madison Park

SIZE:3x8' Runner COLOR:Blue/Red

QTY:1TOTAL:$39.99

550 Northport Parkway
Port Wentworth, GA 31407 USA

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