Subject: RE:An inquiry from one of our customers #Ref 2023012100295282
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 21 Jan 2023 12:19:03 -0800

Hello Amazon / Customer-

We are sorry to hear of the issues you are having with your heated product. For warranty assistance, please contact our  electric product support team at 866-456-8852, Monday through Friday 7:00 a.m. to 3:30 p.m. (PST).  You can also send your request to [email-masked]. Thank you.

Sincerely,

JLA Home

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You have received a message. Order ID:
113-8688424-9047418:# ASIN Product Name
1 B01J7MMAKO Beautyrest - Cotton Blend Heated Mattress Pad Twin XL Size - Secure Comfort Technology - Luxury Quilted Electric Mattress Pad with Deep Pocket  - Whit Message: Hello,

We've been contacted by a customer regarding the order identified below.

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Order#: 113-8688424-9047418
Item:
Reason: customer wants a replacement for item that is not working any more and it have a five year warrenty

Details: customer wants a replacement for item that is not working any more and it have a five year warrenty
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To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.com/gp/communication-manager/inbox.html

Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com
This service is provided solely for communication with buyers. Please be aware that Amazon will never ask you to provide your login information or verify your identity through this service. If you receive any messages through this service requesting your Seller Central login or account information, report the message and ignore the request.

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