Subject: RE:Re: Message from Walmart.com Customer, Ref ID: A99AF3EDE8684A6DB82FDAA07DEF9F4E #Ref 2023011900295174
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 20 Jan 2023 09:44:10 -0800

Hello Chelsea-

No, that is incorrect.  The date of, 1/1/23 is the day (you) shipped it back to us.  We received the item at our warehouse on, 1/16/23.  We are only 4 business days into the processing time of 10-15 business days.   You should be exptecting to receive a refund by the 1st or 2nd week of February.  Thank you.

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Thank you so much for your prompt response to my inquiry. 15 business days from the date of receipt (1/1/23) would be Monday, 1/23/23 correct?

Sent from my iPhone

On Jan 20, 2023, at 10:16 AM, Designer Living Inc.

Hello Chelsea-

Thank you for providing this information.  Please note this item was just received 4 days ago which is still within the time frame of 10-15 business days from the day of receipt.  Once your refund has been processed, you will be notified by email.   Thank you.

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

I returned the shipment via Walmart on 1/1/23. The item was totally unopened so there is no damage or usage whatsoever. My return receipt from Walmart shows a FedEx tracking number of 392897619502. It was delivered to your company on 1/16/23 and signed for by “sadams” at 1:14pm.

Sent from my iPhone

On Jan 20, 2023, at 9:16 AM, Designer Living Inc.

Hello Chelsea-

Thank you for your email.  Once a return has been received, our warehouse inspects all returns to ensure that items are not damaged etc, and are in their original packaging.  They will then process the return paperwork and forward onto our Customer Service team with the authorization to process the refund.  The whole process takes approximately 10-15 business days.  Once your refund has been processed, you will be notified by email.  Please note this item was returned on New Year's Day at which we were closed for business on this day, as well as Monday, 1/2/23 the following day.  Can you please provide the return tracking number?  Thank you.

Thank you,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Hi Designer Living Inc.,

You have received an inquiry from Chelsea Chaney

Hello, I had returned this item on 1/1/23 and showed it was delivered to you all on 1/16/23. Can someone let me know once refund will be issued? Thank you so much!

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: A99AF3EDE8684A6DB82FDAA07DEF9F4E