Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023011700295055
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 19 Jan 2023 04:37:51 -0800

Hello Nae,

Thank you for confirming your delivery.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Yes in the picture that's shown my sheets and curtains were delivered .

On Wed, Jan 18, 2023 at 7:42 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010613593379

Item:   Comfort Spaces Juliette Velvet to Microfiber 3-Piece Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Gray

Hello Walmart Team / Nae,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010613593379 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393456692625.

Left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: nae amor

Customer Order Number: 200010613593379

Purchase Order No: 108801663196817

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Juliette Velvet to Microfiber 3-Piece Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Gray/1969928701

Agent message:   cx is requesting to get a review of her not delivered item// and get a resolution for this because was a Gift

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team