Subject: RE:Re: Message from Walmart.com Customer: Cancel my order, 200010712420562 #Ref 2023011400294828
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Jan 2023 05:02:43 -0800

Hello May,

Thank you for your email. In order to provide superior service, your order is processed immediately upon receipt. Once your order has been processed and shipped, we are unable to stop the shipment or cancel your order.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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I have requested for a cancellation i think 1/14, label was created 1/15.....and now you're telling me it's too late?

Sent from my iPhone

On Jan 16, 2023, at 12:09 PM, Designer Living Inc.

Hello Walmart Team/ May,

Unfortunately it is too late to cancel Walmart Customer Order Number: 200010712420562.

This order is already processing and too far into the system to prevent shipment at this time.

This order will be shipping on FedEx tracking # 393450664281.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

May Tan wants to connect with you for the order below:

Customer Order Number:  200010712420562

Purchase Order No:  108801460372848

Reason for Contact:  Cancel my order

Item name/number:  Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen/1772840977

Customer Message:

Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team