Subject: RE:Please contact the customer - Cancel my order #Ref 2023011600294961
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Jan 2023 05:57:48 -0800

Hello Walmart Team/ May,

Customer Order Number: 200010712420562

Purchase Order No: 108801460372848

Thank you for your email. In order to provide superior service, your order is processed immediately upon receipt. Once your order has been processed and shipped, we are unable to stop the shipment or cancel your order.

If you still would like to return your order after you receive it; you may return your order at a local Walmart or follow the steps within your Walmart account.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: May Tan

Customer Order Number: 200010712420562

Purchase Order No: 108801460372848

Reason for Contact:  Cancel my order

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   hello this is Walmart chat support cx bring this issue to me she told me that he want to cancel this order in start also proceed the request even the item is not shipped at that time but you did not proceed the cancellation request so please within 48 kindly cancel this order or give her the refund on this item

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team