Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023011300294740
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 13 Jan 2023 10:12:29 -0800

Hello Walmart Team/ Brandon,

Customer Order Number: 200010664998336

Purchase Order No: 108801356871370

Thank you for your order with Designer Living!  Your order is still in transit with Fedex. The scheduled Delivery Date is Monday 1/16/2023 by end of day estimated between 10:40AM-2:30PM . To track your order, simply go to www.fedex.com and enter this tracking number:  393342625250.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Brandon Rodgers

Customer Order Number: 200010664998336

Purchase Order No: 108801356871370

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Customer Wants the order as soon as possible kindly resolve it at earliest

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team