Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023011000294608
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 11 Jan 2023 06:22:24 -0800

Hello Walmart Team / Danette,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010621340926 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393163676151.

Package was left at the front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Danette Richardson

Customer Order Number: 200010621340926

Purchase Order No: 108800741868806

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Cavoy Microfiber Faux Silk 5-Piece Diamond Tufted Taupe Comforter Set, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   The item is marked as delivered but the customer has not received it. Kindly look into this and initiate a replacement order as the customer needs the item. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team