Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023010700294410
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 10 Jan 2023 06:13:40 -0800

Hello Alayah,

Thank you for your email.

Unfortunately, since FedEx confirmed the delivery of this order we will not be able to further this claim. You may want to file a police report and a claim with your homeowners insurance.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

when i went outside after my order said delivered and did not see it outside idk if somebody took it or they took it back… i would love my refund this is outrageous

Sent from my iPhone

On Jan 9, 2023, at 10:21 AM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010601137839

Item:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Black/Gray Comforter with Sheet Set, King, Size: King, Actual Color: Black/Gray

Hello Walmart Team / Alayah,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010601137839 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 392561943366.

Package was left at the front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: alayah reynolds

Customer Order Number: 200010601137839

Purchase Order No: 108735691022825

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Black/Gray Comforter with Sheet Set, King, Size: King, Actual Color: Black/Gray/1296464535

Agent message:   Customer did not received her item. Please refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team