Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023010900294512
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 09 Jan 2023 12:06:42 -0800

Hello Walmart Team / Yosselin,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010725827467 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 393022184933.

Package was left at the front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Yosselin Hernandez

Customer Order Number: 200010725827467

Purchase Order No: 108800536495655

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern, Size: Queen/606829882

Agent message:   Hi there, customer advised that they did not receive their order, however, tracking shows delivered. Please check the tracking information and confirm if this item was delivered successfully.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team