Subject: RE:Re: Please contact the customer - Tracking Not Showing/Not Working #Ref 2023010200294032
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 04 Jan 2023 08:28:15 -0800

Hello William,

We are sorry to hear that you are missing some items from this set.

Please be sure to open the comforter set up completely to assure that the missing pieces are not tucked inside of the comforter.

Please send pictures of the box upc label ( item number) and a picture of the item inside of the box to our customer service so that we are able to confirm this item.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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I am missing the green pillow cases and the flowers ones and the sheet for the bed the  Fitted

On Tue, Jan 3, 2023, 11:44 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010732691409

Item:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red

Hello Walmart Team/ William,

Customer Order Number: 200010732691409

Purchase Order No: 108736522844593

Thank you for your order with Designer Living.

Please be more specific as to what items are missing from this order.

Please be sure to open the comforter set up completely to assure that the missing items are not tucked inside of the comforter.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: William Hall

Customer Order Number: 200010732691409

Purchase Order No: 108736522844593

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   customer received a missing items on the order/ please contact customer asap

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team