Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022123100293897
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 03 Jan 2023 06:40:58 -0800

Hello Walmart Team/ Sahasra,

Customer Order Number: 200010741988524

Purchase Order No: 108736317786597

Thank you for your email.

Just as a future suggestion, it is recommended to wash this set separately; and in a Large Capacity Washer/Dryer such as Laundromat be used when washing this set, as damage can occur if there is not enough room for the item to move around. We are sincerely sorry this set did not meet your expectations.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sahasra G

Customer Order Number: 200010741988524

Purchase Order No: 108736317786597

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Hi there customer is complaining her clothes ruined because of the faded comforter mixed on the washing machine. Please contact her at [email-masked] . Please assist thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team