Subject: RE:Please contact the customer - Return/Replace - Late to Arrive #Ref 2023010100293950
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 02 Jan 2023 08:25:43 -0800

Hello Walmart / Michelle-

Thank you for your order
with Designer Living!  Please note your order shipped on FedEx tracking # 392661696456.   A replacement is not warranted at this time unless the package is deemed lost. Per the FedEx tracking details, this package is curretnly in transit. There may be some delays due to the increased volume of shipments during the holidays.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Michelle  Maloon

Customer Order Number: 200010767143215

Purchase Order No: 108735899006808

Reason for Contact:  Return/Replace - Late to Arrive

Item name/number:   Comfort Spaces Marlene 9-Pieces Daisies Green Comforter Set with Sheet Set, King, Size: King, Actual Color: Daisies Green/1855860771

Agent message:   Customer would like to check the status of her order and would prefer a replacement if possible.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team