Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 2022122900293760
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 30 Dec 2022 04:49:34 -0800

Hello Walmart Team / Lindsay,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010772537386 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below and the attached proof of delivery. FedEx Tracking # 392676450690.

Package was left at front door.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lindsay  Harris

Customer Order Number: 200010772537386

Purchase Order No: 108736113468577

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Comfort Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, King, Size: King/1778308091

Agent message:   customer received a notification stating that the item was delivered but when she tracked the item using the tracking number provided by you, the customer doesn't recognize the background and she says that that's not her house. customer would like to be reshipped the exact same item and if that's not possible then she'll settle for a refund.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team