Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022122300293293
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Dec 2022 06:42:03 -0800

Hello Walmart Team / Keisheyone,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010645863987 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 392525685182.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Keisheyone Buchanan

Customer Order Number: 200010645863987

Purchase Order No: 108735588957249

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern, Size: Queen/606829882

Agent message:   Good day! The cx never received the package and had checked everywhere, including her neighborhood. The cx is requesting for a full refund since the order is missing. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team