Subject: RE:Please contact the customer - Refund Not Received #Ref 2022122100293162
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 21 Dec 2022 11:26:28 -0800

Hello Walmart Team / Julana,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010615082557 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 392389682888. Please also see the attached PDF for the proof of delivery.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Julana Cummins

Customer Order Number: 200010615082557

Purchase Order No: 108735276513438

Reason for Contact:  Refund Not Received

Item name/number:   Comfort Spaces Happy Daisy Microfiber 3-Piece Pink/Blue Comforter Set, Twin/Twin-XL, Size: Twin/Twin-XL/843300072

Agent message:   Hi. You are contacted in regards to this customer's order that was not received but shown delivered here. Item Id:843300072:Please look into it and contact the customer right away to ensure order delivery or otherwise replacement/refund in a timely manner. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team