Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022122000293085
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 20 Dec 2022 09:53:04 -0800

Hello Walmart Team / Chantale,

Customer Order Number: 200010641544624

Purchase Order No: 108734966474882

We are sorry for the circumstances.  Please note we are currently looking into this further with FedEx, and will provide an update as soon as we have more information.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: chantale bergeau

Customer Order Number: 200010641544624

Purchase Order No: 108734966474882

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Full, Size: Full, Actual Color: Floral Blue/Red/1780179556

Agent message:   Customer received confirmation that she received the comforter she ordered, but the picture taken by Fedex for delivery showed that there was no comforter. This was lost during transit, please assist the customer with getting a replacement or confirming with Fedex if they misplaced this package and can have it properly delivered to the customer

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team