Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022121900293016
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 20 Dec 2022 07:20:26 -0800

Hello Walmart Team / Tamela,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010782480737 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391734475801.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: tamela Banks

Customer Order Number: 200010782480737

Purchase Order No: 108734134311017

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Coco Microfiber 4-Piece Teal/Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Teal/Gray/118245269

Agent message:   Hi. Customer called in because customer was not able to receive the item and he wants to be refunded for it. Please update customer through email address. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team