Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022121800292887
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Dec 2022 11:07:53 -0800

Hello Walmart Team/ Tracey,

Thank you for bringing this to our attention. Please give us a chance to make it right. Please send pictures of the box upc label ( item number) and pictures of the items inside of the box to our customer service so that we are able to confirm this item. Please reply to this email or send to [email-masked], Monday through Friday from 7:00 am- 3:30 pm (PST). We are willing to help you with your case as much as we can.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Tracey Dunston

Customer Order Number: 200010533952946

Purchase Order No: 108735070824847

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Coral/Gray Comforter with Sheet Set, Queen, Size: Queen, Actual Color: Coral/Gray/1489193726

Agent message:   customer stated  that she place an order for a Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Coral/Gray Comforter with Sheet Set, Queen, Size: Queen, Actual Color: Coral/Gray.. and it was missing the comforter and need an adjustment....

name:Tracey Dunston
email:[email-masked]

order:200010533952946

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team