Subject: RE:Please contact the customer - Refund Not Received #Ref 2022121600292780
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Dec 2022 09:10:51 -0800

Hello Walmart Team / Valorie,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010617994070 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391632011116.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

For a refund please follow the steps within your Walmart account.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Valorie Tenesaca

Customer Order Number: 200010617994070

Purchase Order No: 108733823471911

Reason for Contact:  Refund Not Received

Item name/number:   Comfort Spaces Bed in a Bag Gloria Aqua 9-Piece Comforter with Sheet Set, Full, Size: Full, Actual Color: Damask Blue/1619692830

Agent message:   Hi seller customer never received the item  request asap for a refund please response  thank you seller

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team