Subject: RE:Please contact the customer - Return/Replace - Arrived Damaged #Ref 2022121600292767
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Dec 2022 06:42:03 -0800

Hello Walmart Team/ Ann,

Customer Order Number: 200010635708151

Purchase Order No: 108732868749752

Thank you for your email.

Since the customer purchased from Walmart.com she will need to follow the steps within her Walmart account to process the return label.

Thank you,
Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ann Smith

Customer Order Number: 200010635708151

Purchase Order No: 108732868749752

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   Comfort Spaces Vivian Polyester 2-Piece Ivory/Gold Blackout Window Curtain Panel Pair, 50"x84", Size: 84"Lx50"W, Actual Color: Ivory/Gold/1152555766

Agent message:   Hello guys, the cx is trying to return the 4 products you sent, on our end the return process got stuck, please process a return label so the cx can return the items.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team