Subject: RE:Re: Please contact the customer - Return/Replace - Lost in Transit #Ref 2022121400292633
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 15 Dec 2022 08:23:16 -0800

Hello Kimberly,

Customer Order Number: 200010552073220

Purchase Order No: 108734552256670

Thank you for your email.

Unfortunately, since FedEx confirmed the delivery of this order we won’t be able to further this claim. You may want to file a police report and a claim with your home owners insurance.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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I ask my neighbors they didn’t have the packages and I was at work

On Thu, Dec 15, 2022 at 9:45 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010552073220

Item:   Comfort Spaces Pierre Soft Microfiber 4-Piece Gray/Orange Sporty Striped Comforter Set, Queen, Size: Queen, Actual Color: Gray/Orange Stripe

Hello Walmart Team / Kimberly,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010552073220 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391994111424.

It was left in the mail room.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kimberly Pettiford

Customer Order Number: 200010552073220

Purchase Order No: 108734552256670

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Comfort Spaces Pierre Soft Microfiber 4-Piece Gray/Orange Sporty Striped Comforter Set, Queen, Size: Queen, Actual Color: Gray/Orange Stripe/654648978

Agent message:   please replace

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team