Subject: RE:Please contact the customer - Return/Replace - Incorrect Item Received #Ref 2022121400292630
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 15 Dec 2022 06:35:59 -0800

Hello Walmart Team/ Drema,

Customer Order Number: 200010580552218

Purchase Order No: 108734551772612

Thank you for bringing this to our attention. Please give us a chance to make it right. Please send pictures of the box upc label ( item number) and a picture of the item inside of the box to our customer service so that we are able to confirm this item. Please reply to this email or send to [email-masked], Monday through Friday from 7:00 am- 3:30 pm (PST). We are willing to help you with your case as much as we can.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: drema smith

Customer Order Number: 200010580552218

Purchase Order No: 108734551772612

Reason for Contact:  Return/Replace - Incorrect Item Received

Item name/number:   Comfort Spaces Wallace Microfiber 9-Piece Navy/Red Stripe Bed in a Bag Comforter Set, Queen, Size: Queen, Actual Color: Navy/Red/420017759

Agent message:   Customer has received the order but it is marked as delivered. Customer is concerned about the wrong, Twin set sent to her, while she had ordered size Queen. wants a replacement as soon as possible because the item is needed for something special. Please contact the customer as soon as possible and resolve the issue on priority basis. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team