Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200010599768328 #Ref 2022121200292454
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 14 Dec 2022 09:25:45 -0800

Hello Niliah,

Thank you for your email.

Because you opened a dispute with Walmart they automatically refunded you. The original item was found by FedEx but was unable to be delivered because we already submitted a request for the item to be returned to sender; since we thought it was lost by FedEx.

The replacement item will be delivered by FedEx today. Please do not return this item, we just simply ask that you please leave us a review on your experience.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Why did y’all refunded me?

Sent from my iPhone

On Dec 13, 2022, at 12:38 PM, Designer Living Inc.

Hello Walmart Team/ Niliah,

Thank you for your email.

A replacement order has been entered for you. Your scheduled Delivery Date is 12/14/2022 by the end of the day. To track your order, simply go to www.fedex.com and enter this tracking number:  391994651970.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Niliah Jackson wants to connect with you for the order below:

Customer Order Number:  200010599768328

Purchase Order No:  108733513615476

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Black/Gray Comforter with Sheet Set, Queen/1264151650

Customer Message:

Where’s my order?????????

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team